| Step Description | Expected result |
|---|---|
| Go to FO > Log into your customer account created from the pre-condition step | You are logged into your customer account |
| Go to FO > In footer, click on Our Company > Contact us | * The contact form is displayed * The Email address is not empty and it is the same email address of the customer created in the pre-condition * The “Order reference” select list is not displayed |
| Fill the form > Send | Message “The message cannot be blank.” is displayed |
| Fill the form > Send | Message “Your message has been successfully sent to our team.” is displayed |
| Go to BO > Customer Service > Customer Service page | * The Customer Service page is well displayed & the last message is well displayed * The email is ok * the Messages is ok |
| Go to FO > Sign in with John Doe | You are logged into your customer account |
| Click on “Contact us” in header | * The contact us page is well displayed * The “Email address” is equal to “[email protected]” * The “Order reference” list is well displayed |
| Fill the form again > Send | Message “Your message has been successfully sent to our team.” is displayed |
| Go to BO > Orders list page and filter the order reference | The number of orders === 1 |
| Click on View order | * The Order view page is well displayed * In the message block: the message is well displayed |
| Go to BO > Customer Service page and Delete the messages | An alert “Successful deletion.” is well displayed |
| Go to BO > Customers list page & delete the customer created in the pre-condition | The alert “Successful deletion.” is well displayed |