| Step Description | Expected result |
|---|---|
| Go to FO > Contact us page > Fill the fields > Click Send | Message “Your message has been successfully sent to our team.” appears |
| Go to BO > Customer Service > Customer Service | See that the latest message sent from FO is displayed in Customer Service block |
| Click on the message > Click “Mark as handled” | Message “The status has been successfully updated.” is displayed The button transforms into “Re-open” Status is “Closed” in Customer Service block |
| Click on the message > Change status > Click “Mark as “pending 1” (will be answered later)” | Message “The status has been successfully updated.” is displayed Button transforms into “Disable pending status” Status has changed to “Pending 1” in Customer Service block |
| Click on the message > Change status > Click “Mark as “pending 2” (will be answered later)” | Message “The status has been successfully updated.” is displayed Button transforms into “Disable pending status” Status has changed to “Pending 2” in Customer Service block |
| Click “Forward this discussion to another employee” > In the popup, choose an existing employee > Add a comment > Click Forward | See in the thread : -Message forwarded to … -Comment: … Block Orders and messages timeline is updated |