| Step Description | Expected result |
|---|---|
| In FO > Go to Contact us Page > Fill Fields > Click Send | Message “Your message has been successfully sent to our team.” appears |
| Go to BO > Customer Service > Customer Service > In Customer Service Block > Click View on latest thread | Thread is displayed |
| Scroll to block “Your answer to XXX” > Add a response > Click Send | The Thread is updated with your message Message “The message was successfully sent to the customer.” is displayed Orders and messages timeline Block is updated with your message Thread status is “Closed” |
| Check received email | An email with the subject [PrestaShop] An answer to your message is received |