| Step Description | Expected result |
|---|---|
| Go to BO > Advanced Parameters > Team | Employees Page opens |
| Click button Add new employee > Fill in fields > Click Save button | Message “Successful creation"is displayed Newly created employee appears in Employees list |
| Go to FO > Add product to cart > Process to checkout > Sign in with [email protected] > Place order | YOUR ORDER IS CONFIRMED |
| Go to your customer account > Order history and details > On latest order, click on Details > Scroll down to “Add a message” block > Choose the product in dropdown > Add a message > Send | “Message successfully sent” alert is displayed |
| Check email received | Mail titled “Message from a customer” is sent |
| BO > Customer Service > Customer Service > Click on View button | View Customer Service page is displayed |
| Click on Forward this discussion to another employee button | A modal is displayed Title of the modal : Forward this discussion The modal contains a dropdown menu button |
| Click on Forward this discussion to an employee dropdown menu button | Dropdown list of employees is displayed with default value : Choose Forward button is disabled |
| Select the employee > Click FORWARD button | The modal disappears View page is displayed See in Thread block : Message forwarded to Tester Tester Comment: Could you please check this client message |
| Check email received | Email titled “Fwd: Customer message” is received |
| BO > Customer Service > Customer Service > Click on View button | View Customer Service page is displayed |
| Click on Forward this discussion to another employee button | A modal is displayed Title of the modal : Forward this discussion The modal contains a dropdown menu button |
| Click on Forward this discussion to an employee dropdown menu button | Dropdown list of employees is displayed with default value : Choose Forward button is disabled |
| Choose Someone else > Forward | The modal disappears View page is displayed See in Thread block : Message forwarded to [email protected] Comment: please check this |
| Go to BO > Customer Service > Customer Service > Click on the arrow next View button > Click Delete > Click Yes on the modal | “Successful deletion” message is displayed The message is not displayed in Customer Service message |
| Go to advanced Parameters > Team > Filter by Email address > Click Search button | In the Employees list [[email protected] |
| Click on the three dots > Click on Delete > click Delete button on the modal | Message displayed : “Successful deletion” Employees list is updated |