| Go to FO > Click on Sign In with a customer account |
You are logged in to your customer account |
| Click your account > Orders > Click on Details link of the latest order |
Order details page is displayed |
| Scroll down to Add a message section > Select a product > Write a message > Click on send |
Message successfully sent alert is displayed |
| Go to BO > Customers Service > Customers Service > Click on the latest the message |
Customer page is displayed, the thread is displayed with the message and the product related |
| Check received email |
Mail with title Message from a customer is received |