FO - User account - Order history - Order details - Request a merchandise return from order details

Details

Steps

Step Description Expected result
Go to BO > Orders > Orders > Click on status label of the order ID 4 - FFATNOMMJ > Change “Awaiting check payment” to “Delivered” status on the list A successful message “Successful update.” is displayed
The status label of the order is well changed to “Delivered”
Go to FO > Sign In to your customer account > Click on Orders “Order history” page is well displayed
Click on the “Details” link for the order with FFATNOMMJ reference The “Order details” page is well displayed
Scroll down to the Products block > Check the product you want to return > Add a message on the “Merchandise return” section > Click on “Request a return” The “Merchandise returns” page is displayed with the list of merchandise returns of the customer account