| Step Description | Expected result |
|---|---|
| Go to BO > SELL > Customer Service > Merchandise Returns | The Merchandise returns page is well displayed |
| Enable merchandise returns | |
| Click to save | “The settings have been successfully updated.” notification |
| Go to BO > SELL > Orders > Ordres > View the created order with three products | The order page details is well displayed |
| Click on the checkboxes to select the product A and product B, and C select the quantity to return and add a message in the MERCHANDISE RETURN BLOCK Then, click on the “REQUEST A RETURN” button |
|
| Update the order status to Shipped OR Delivered and click on “Update Status” button | The “Successful update” message is well displayed |
| Come back to BO > SELL > Customer Service > Merchandise returns | The returned merchandise is well displayed in the list with “Waiting for confirmation” status The number of Merchandise returns done is also displayed |
| Click on the desired merchandise retrun | The Return Merchandise Authorization (RMA) page is well displayed with all related information : * Customer: The customer name is displayed * Order: The order ID with the updated date is displayed * Customer explanation: The message which is putted in the Merchandise Return block in FO * Status: The default status is “Waiting for confirmation” * Products: The information related to the returned products A and B are displayed with a “Delete” button action for each product * Returns form : “- -” as a value |
| Click on Delete of the product line | The INVALID SECURITY TOKEN alert is displayed with bot o=information : -Take me out of here! -I understand the risks and I really want to display this page |
| Case 1 : Click on take me out of here | The page is redirected to the dashboard page |
| Go back to merchandise returns > Edit page | The first product is deleted successfully |
| Case 2 : Click on I understand the risks and I really want to display this page | The “Successful update” message is displayed The Merchandise returns page is displayed |
| Click again the edit the same merchandise return | The edit Return Merchandise Authorization (RMA) is displayed Only one product is displayed |
| Click on Delete of the product line | An error message is displayed “You need at least one product." The principal page of Merchandise returns is displayed again |
| Click on the cross to delete the alert | The alert is disappearing |
| POST-condition Disable merchandise returns |