PrestaShop 8.2.6 is available. This security patch for the 8.2 branch addresses a Critical stored Cross-Site Scripting vulnerability. Updating as soon as possible is strongly recommended.

PrestaShop 8.2.6 is available!

Security fix

  • Stored XSS in the back office Customer Service view (Severity: Critical 9.3/10, CWE-79)

Full technical details and attack vector are documented in the advisory.

This issue is also fixed in PrestaShop 9.1.1, released simultaneously.

Update to PrestaShop 8.2.6

Updating your shop to version 8.2.6 is highly recommended. You can use the Update Assistant to perform the update.

Always remember to make a full backup of your database and files before performing any update.

If you cannot update immediately, we recommend two alternatives to close the vulnerability in the meantime. See If you cannot update immediately below.

Download

Download PrestaShop 8.2.6 now!

If you cannot update immediately

Updating to 8.2.6 is the safest option. If that is not possible right away, you have two alternatives to close the vulnerability.

Option 1: install the hotfix module

Download the latest release of pshotfix_ghsaw9f3qc75qgx9 and upload the ZIP from Modules > Module Manager > Upload a module. On install, the module backs up the vulnerable template and applies the fix automatically. It supports PrestaShop 1.7, 8.x, and 9.x.

Option 2: apply the fix manually (advanced users)

The fix has two parts. The first one stops the malicious payload from being rendered in the back office (the actual XSS sink). The second one tightens email validation so that addresses containing characters that enable this kind of payload are rejected when the customer thread is created. Both should be applied for a complete defense.

Part 1: escape the email in the customer threads template

The vulnerability is caused by a customer thread email value being rendered in the back office without HTML escaping, in two places: the reply form title (<h3>) and a hidden input. The patch escapes both occurrences using Smarty’s escape modifier with HTML context and UTF-8 encoding.

  1. Make a copy of the file before editing it.

  2. Open the following file on your server (edit it directly in place):

    {YOUR_ADMIN_DIR}/themes/default/template/controllers/customer_threads/helpers/view/view.tpl
    {YOUR_ADMIN_DIR} is the name of your back office folder. On a fresh installation this is admin-dev, but most production shops rename it (for example admin1a2b3c/) for security reasons. Use whichever directory name your shop actually uses. If you are unsure, look at the URL you use to reach the back office.

  3. Find every occurrence of {$thread->email} (there are two: one in the reply form <h3> title near line 76, and one in a hidden input near line 97) and replace it with:

    {$thread->email|escape:'html':'UTF-8'}

    Concretely, the <h3> line changes from:

    {else} {$thread->email}{/if}

    to:

    {else} {$thread->email|escape:'html':'UTF-8'}{/if}

    And the hidden input changes from:

    <input type="hidden" name="msg_email" value="{$thread->email}" />

    to:

    <input type="hidden" name="msg_email" value="{$thread->email|escape:'html':'UTF-8'}" />

  4. Clear the Smarty cache from the back office (Advanced Parameters > Performance) or by deleting var/cache/*.

Part 2: tighten email validation in classes/Validate.php

Validate::isEmail() previously validated email addresses in loose mode, which accepts RFC-compliant constructs (such as quoted local parts) that can carry characters used in XSS payloads. Switching to strict mode rejects those addresses before they are stored in a customer thread.

  1. Make a copy of the file before editing it.

  2. Open classes/Validate.php at the root of your shop and locate the isEmail() method.

  3. Replace:

    'mode' => 'loose',

    with:

    'mode' => 'strict',

If unsure, prefer a full update to 8.2.6.

PrestaShop 9

If you are looking for the latest features and a more modern architecture, we encourage you to check out PrestaShop 9.1. PrestaShop 9.1 brings a new default theme (Hummingbird 2.0), multi-carrier shipping, and a redesigned discount system on top of the modernized foundation introduced in PrestaShop 9.

As a reminder, PrestaShop 8.2.x is in its extended support phase and now receives only security and critical fixes. Start planning your migration today to benefit from the latest innovations in the PrestaShop ecosystem.

Acknowledgments

This security release was made possible thanks to a coordinated disclosure process between external researchers and the PrestaShop maintainers team.

We would like to thank Savio at Doyensec, in collaboration with Anthropic Research, for responsibly reporting this vulnerability, and @matthieu-rolland for handling the advisory and coordinating the fix.

Thank you to everyone who contributes to keeping PrestaShop secure!